Turn Any Smartphone Into a Clinical-Grade Fall Prevention System

Will my patients actually use this? Many of them aren't tech-savvy.

This is one of the most common concerns we hear—and it's exactly why we designed BetterBalance with simplicity as our top priority. The app uses large buttons, clear language, and video demonstrations for everything. Many of our most successful users are 75+ years old. During the demo, we'll show you how we handle onboarding and provide support to ensure patient adoption. Plus, much of the monitoring happens passively—patients simply carry their phone as usual.

For patients who aren't tech-savvy or don't have a smartphone, we offer a support worker feature. Clinicians or support workers can access the patient's profile directly on their own device during in-person visits. They simply pull up their patient list in the BetterBalance app, click into that specific patient's profile, and conduct the exercises, tests, and assessments together with the patient during their visit. This ensures no patient is left out of the fall prevention program, regardless of their technology comfort level or device access.

How long does it take to implement BetterBalance in my practice?

Most clinics are fully operational within one week. The setup is straightforward: we'll walk you through the clinical dashboard, show you how to onboard patients, and provide training materials for your staff. There's no complex software installation—everything is cloud-based and accessible from any device. We also provide ongoing support to ensure smooth adoption.

How does the automated RTM billing tracking work?

BetterBalance automatically tracks all patient activity required for RTM billing codes (98975-98977 and 98980-98981), including monitoring time, data collection, and clinical review requirements. Your dashboard shows each patient's status in real-time, highlighting when they're approaching billing thresholds and when services are billable. You maintain complete control and can review all documentation before submitting claims. The system ensures you never miss billable services while staying compliant with CMS requirements.

What makes BetterBalance different from other RTM solutions?

While other RTM platforms offer generic monitoring, BetterBalance is purpose-built for fall prevention. We combine passive gait monitoring with active in-app tests, AI-powered home safety assessments, and evidence-based exercise programs—all specifically designed to reduce fall risk. This comprehensive approach leads to better patient outcomes and higher engagement rates, which means more consistent RTM revenue and, more importantly, reduced fall risk.

Do patients need any special devices or equipment?

No. BetterBalance works on standard smartphones (iOS and Android). The passive monitoring uses the phone's built-in sensors to track movement patterns, gait, and stability. There's no need to purchase additional hardware, wearables, or devices. This keeps costs low and eliminates barriers to patient adoption.

How do the AI home safety assessments work?

Patients use their smartphone to take photos or short videos of rooms in their home. Our AI analyzes these images to identify fall hazards such as loose rugs, poor lighting, clutter, lack of grab bars, uneven surfaces, and more. The system then provides specific, actionable recommendations for each identified risk. This entire process takes patients just a few minutes and gives you comprehensive insights into their home environment without requiring an in-person visit.

Can I customize the exercise programs for my patients?

Yes. While BetterBalance generates evidence-based programs automatically based on each patient's fall risk profile and mobility limitations, you maintain full control. You can modify any exercise, adjust difficulty levels, add custom instructions, or create programs from scratch. The system is designed to enhance your clinical judgment, not replace it.

What kind of support and training do you provide?

We provide comprehensive onboarding including live training sessions for your entire clinical team, detailed video tutorials, written documentation, and ongoing support via email, phone, and video calls. We also offer patient education materials you can share to improve adoption. Our goal is to make implementation as smooth as possible so you can start seeing results immediately.

Is BetterBalance HIPAA compliant?

Yes. BetterBalance is fully HIPAA compliant with enterprise-grade security, encrypted data transmission and storage, secure authentication, and regular security audits. We take patient privacy seriously and ensure all data handling meets or exceeds healthcare industry standards.

Who is BetterBalance right for?

BetterBalance is ideal for physical therapists, geriatricians, and primary care physicians who work with older adults at risk for falls. It's particularly valuable for practices looking to expand into RTM billing, improve patient outcomes, and save time on program management. If you're committed to evidence-based fall prevention and want to leverage technology to scale your practice, BetterBalance is a great fit.